Privacy Policy

This policy is effective as of 1st March 2025

1. Introduction

Welcome to GymFlow254. Your privacy is important to us, and we are committed to protecting your personal and fitness-related information. This Privacy Policy outlines the types of data we collect, how we use it, and your rights regarding your personal and fitness-related information.

By using our platform, you agree to the collection, processing, and use of information in accordance with this policy.

2. Personal Information We Collect

2.1. Information You Provide to Us

We collect personal and fitness-related information you provide directly when you:

Register for an account as a gym member, trainer, or gym owner.

Subscribe to our services or make payments for memberships, classes, or merchandise.

Fill out forms, interact with trainers, or submit fitness goals and health information.

Contact our support team or submit inquiries.

  • Name, email address, phone number, and date of birth.

  • Fitness data, including workout routines, progress, and health metrics.

  • Billing information for any paid services (if applicable).

  • Gym or trainer details, such as name, contact information, and license number.

2.2. Automatic Data Collection

When you use our platform, we may automatically collect certain information:

Device Information: Type of device, operating system, and browser used.

Usage Data: Features accessed, time spent on pages, and user activity logs.

IP Address: For identifying location, managing platform security, and preventing unauthorized access.

This data is collected using cookies, analytics tools, and other technologies to enhance platform performance and user experience.

3. Types of Information

We may collect and process the following types of information:

Personal Information: Details such as name, email, phone number, and account details.

Fitness Information: Health and fitness records, workout progress, and nutrition plans.

Non-Personal Information: Aggregated or anonymized data for platform analytics.

Technical Information: Device and connection details like IP address, browser version, and operating system.

This information allows us to securely provide fitness services and improve user experiences.

4. How We Use Personal Information

We use the information collected for the following purposes:

  • To securely manage and deliver fitness services, memberships, and workout plans.

  • To enable gym members, trainers, and gym owners to share and access fitness information efficiently.

  • To improve the platform experience by analyzing user trends and usage data.

  • To communicate with you regarding memberships, training updates, and support.

  • To ensure platform security, fraud prevention, and compliance with regulations.

  • To comply with legal obligations and regulatory requirements.

5. Your Rights

Under applicable data protection laws (including the GDPR and relevant privacy regulations), you have certain rights regarding your personal and fitness-related information, including:

  • The right to access the personal and fitness information we hold about you.

  • The right to rectify any inaccurate or incomplete information.

  • The right to request the deletion of your personal data in certain circumstances (the 'right to be forgotten').

  • The right to restrict or object to the processing of your personal information.

  • The right to receive a copy of your data in a secure, commonly used format (data portability).

  • The right to withdraw consent where processing relies on your explicit consent.

  • To exercise these rights, please contact us using the details provided in the 'Contact Us' section below.

6. Data Retention Policies

We retain your personal and fitness-related information only for as long as necessary to fulfill the purposes outlined in this policy, including meeting legal, regulatory, and operational requirements.

Retention periods vary depending on the type of data:

Account Information: Retained as long as your account remains active or until requested for deletion.

Fitness Information: Retained securely in compliance with fitness data retention laws.

Transactional Data: Retained for accounting and regulatory compliance.

Inactive Accounts: If your account remains inactive for a certain period, we may delete or anonymize your data, unless retention is required by law.

7. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These include encryption, secure data storage, and access controls.

Despite our best efforts, no method of data transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

8. Third-Party Services

GymFlow254 may integrate with third-party services, such as payment providers, fitness tracking tools, or analytics platforms. These third parties operate under their own privacy policies, and we encourage you to review them.

We ensure that any data shared with third-party services is done securely and only as necessary to provide GymFlow254 services.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Updated versions will be communicated via email or platform notifications.

Continued use of GymFlow254 after updates indicates your acceptance of the revised Privacy Policy.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

Email: support@gymflow254.com

Phone: +254-XXX-XXX-XXXX

Address: GymFlow254, Fitness Avenue, Nairobi, Kenya.

9. How to Contact Us

If you have any questions or suggestions about this Privacy Policy, do not hesitate to contact us at support@gymflow254.com